Praxidia Knowledge Services

Praxidia Knowledge Services

Organizations in today’s ever changing and dynamic market conditions rely on knowledge to differentiate between being good and being great.

Organizations are looking for knowledge partners with experience in providing solutions to ensure that they have the optimum resources, capabilities and availability to transform data into information, eventually leading to knowledge and actionable insight for employees, customers and shareholders. We help clients with our unique and result oriented GTI model.

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Customer Intelligent Solutions

  • As an independent Consulting firm, our knowledge services offer impartial advice on the most appropriate solutions, tailored to meet specific requirements and focused on outcomes. This collaborative model ensures we remain a partner in our client's success story.
  • Sophisticated consultancy techniques for identifying issues and recommending solutions. 
  • Over 20 years of experience in data analytics to provide prescriptive, fact based solutions.
  • Digital transformation as a key service, leveraging all relevant technologies including automation.

Praxidia is a consultancy business that helps companies improve customer experience through data analytics and technology, delivering business transformation optimization and rapid results. Every interaction with your customers is an opportunity to generate value for your brand.

Our Knowledge Services processes are supported by over 30+ tools covering data collection, segregation, analytical/statistical modeling, and reporting workflows.

 

Our Knowledge Services processes are supported by over 30+ tools covering data collection, segregation, analytical/statistical modeling, and reporting workflows.

 

CX Consulting

  • CX Strategy / Design Workshops
  • Voice of the Customer Assessment
  • Customer Journey Mapping
  • Customer Experience & Effort Consulting
  • CSAT/NPS Imp

Digital Transformation

  • Interactions Assessment
  • Omni Channel Assessment
  • Knowledge Management & Self Service Enhancement
  • Transformation Governance
  • Automation: RPA, RDA & ChatBot

 

Driving E-commerce Sales

CX Consulting

  • CX Strategy / Design Workshops
  • Voice of the Customer Assessment
  • Customer Journey Mapping
  • Customer Experience & Effort Consulting
  • CSAT/NPS Imp

Digital Transformation

  • Interactions Assessment
  • Omni Channel Assessment
  • Knowledge Management & Self Service Enhancement
  • Transformation Governance
  • Automation: RPA, RDA & ChatBot

 

Digitization and Automation

Operational Strategies and Best Practices

  • Operational Assessment
  • Target Operating Model Design
  • Incubation / Test Lab
  • Market Intelligence & Competitor Research
  • Lean & Six Sigma Deployment

Project Management

  • Business Metrics Improvement
  • Project, Program & Portfolio Management
  • Contract Mobilization
  • Change Management
  • PMO Support

Workforce Optimization

  • Forecasting, Capacity Planning & Scheduling
  • Real Time Management

Financial Consulting

  • Contract Budgeting & Forecasting
  • Profitability Analysis
  • Financial Business Case Development
Workforce Optimization

Workforce Optimization

  • Forecasting, Capacity Planning & Scheduling
  • Real Time Management

Financial Consulting

  • Contract Budgeting & Forecasting
  • Profitability Analysis
  • Financial Business Case Development
Digitization and Automation (1)

Intelligent Automation

Basic Process Automation

  • Macro-based applets
  • Screen Scraping data collection
  • Workflow
  • Visio® -type building blocks
  • Process mapping
  • Business process management

Enhanced Process Automation

  • Built-in knowledge repository
  • Learning capabilities
  • Ability to work with unstructured data
  • Pattern recognition
  • Reading source data manual

Cognitive Automation

  • Artificial intelligence
  • Natural language recognition and processing
  • Self-optimization/self learning
  • Digestion of super data sets
  • Predictive analytics/hypothesis generation
  • Evidence-based learning

Advanced Analytics

Customer Experience Analytics

  • Customer Journey
  • Customer Efforts Analytics
  • Channel/Touchpoint Experience
  • Sentiment Analytics
  • Speech and Text Analytics
  • Customer Segmentation
  • Cross-Sell & Upsell
  • Customer Churn
  • Real time/Off line Prediction

Applied Intelligence

  • Cognitive Solutions
  • ML Solutions/Analytics Apps
  • Claims/Churn Prevention
  • Business Case Simulators
  • Data Driven HR Management

Reporting and IB

  • Root Cause Analysis
  • Strategic Learning
  • Operational Reports
  • Data Visualization
  • ELT/Data Management
Advanced Analytics

Advanced Analytics

Customer Experience Analytics

  • Customer Journey
  • Customer Efforts Analytics
  • Channel/Touchpoint Experience
  • Sentiment Analytics
  • Speech and Text Analytics
  • Customer Segmentation
  • Cross-Sell & Upsell
  • Customer Churn
  • Real time/Off line Prediction

Applied Intelligence

  • Cognitive Solutions
  • ML Solutions/Analytics Apps
  • Claims/Churn Prevention
  • Business Case Simulators
  • Data Driven HR Management

Reporting and IB

  • Root Cause Analysis
  • Strategic Learning
  • Operational Reports
  • Data Visualization
  • ELT/Data Management

Our solutions leverage over 150+ workforce experienced in Research, Six Sigma, Lean, Analytical and Statistical Models, Process Re-engineering and Solution Design Frameworks.

Let´s talk

Our solutions leverage over 150+ workforce experienced in Research, Six Sigma, Lean, Analytical and Statistical Models, Process Re-engineering and Solution Design Frameworks.

Let´s talk


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